Shipping Information
We aim to dispatch all orders within 24 hours between Monday - Friday AEST. We dispatch all orders received before 12pm AEST (Monday – Friday) on the same business day*.
Please note: During peak periods, sales, or Australian public holidays, same day dispatch may not be applicable due to a high volume of orders received.
Due to high demand in our Classic, Hybrid & Volume Lash Extension Course, we are experiencing slight delays in orders being shipped. Please allow 7 business days for your order to be shipped. We thank you for understanding.
Expected Shipping Times
Our express service delivery timeframes are based on your location from our warehouse in Albion, Brisbane. Metro cities across Australia can expect delivery within 1-3 business days, excluding Adelaide and Perth, which can be 2-7 business days. Rural areas across Australia take anywhere between 3-7 business days.
Domestic Orders
We ship using Express Post with Australia Post and Sendle for all orders within Australia. All shipping estimations are based on metro areas.
| Over $150 | 1-3 business days | FREE |
| Under $150 | 1-3 business days | $15 |
| Sanitiser Orders | 1-3 business days | $20 |
International Orders
We ship with Australia Post for international shipping. All shipping estimations are based on metro areas. Please note, once the cost of international shipping has been calculated you may be issued a second invoice with your shipping costs.
| NZ | 5-8 business days | $20 |
| USA | 7-10 business days | $20 |
| UK | 6-13 business days | $20 |
| ASIA | 15-20 business days | $20 |
| Other | 15-20 business days | $20 - $200 |
Dispatching Your Order
We use Australia Post and Sendle for all of our deliveries. Once your parcel is collected from our warehouse and scanned into the corresponding depot, you will be emailed your tracking number. If you are unable to find your email from the relative shipping couriers, please check your junk mail or contact us at info@skinandbeautytrainingcentre.com.au.
Once your order has left our warehouse, it is in the hands of the courier. Any delays caused by the shipping company are outside of our control. Expected shipping times are an estimation given to us by the shipping companies, and may vary depending on locations. Each order is packed carefully by our warehouse team. The Skin and Beauty Training Centre is not responsible for any damage caused to the parcel within the transit process.
Click & Collect
We offer free Click & Collect from our training centre in Brisbane.
Once your order has been confirmed, you will receive an email notification when it is ready for pick up from 10 Albion Road, Albion, QLD, 4010. Please present your order confirmation email to one of our team members and they can assist you in collecting your order.
Stolen Parcels
It is the customer's responsibility to nominate a safe and secure shipping address. The Skin and Beauty Training Centre is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
Tracking Your Order
Australia Post
To track your order, please visit: www.auspost.com.au/track/
Sendle
To track your order, please visit: https://try.sendle.com/en-au/tracking
International Customs & Taxes
It is the customer's responsibility to be informed of any local customs and taxes charges. These fees are not included in your order total and must be paid to your local customs office before receiving your order.
The Skin and Beauty Training Centre will not offer refunds for any refused shipments due to additional customs and tax charges. If this fee is not paid, the order will be returned to us at the customer's expense.
Need More Information?
If you have any questions regarding your parcel's shipping, please get in touch with your relative courier:
Sendle Customer Service
https://support.sendle.com/hc/en-au/articles/211476917-Contact-us
Australia Post Customer Service
13 POST (13 7678)
The Skin And Beauty Training Centre Customer Service
info@skinandbeautytrainingcentre.com.au or (07) 3357 4081
*All times are in AEST (Australian Eastern Standard Time) and all currencies are in AUD.